Information technology capabilities and the opportunities to create value for our residents and employees are growing at increasing rates. Santa Clara County’s Technology Innovation Lab's first and foremost goal is to create value through innovation to residents and employees, using the current and emerging information and operational technologies.
While the IT world is buzzing with terminologies like cloud computing, internet of things (IoT), artificial intelligence (AI), machine learning (ML), augmented reality (AR), blockchain and more, the County is still weighed down by legacy museum quality systems and manual processes for many business functions. It is time to change that.
In the coming years, we will be replacing and modernizing brick-and-mortar County services with automated digital solutions. The cloud will open high level of service availability. IoT will connect residents to County services with ease right from their own home. AI, ML, AR and many other technologies will enrich the quality of service with smart, speed and ground-breaking user experience never seen before. County staff will be empowered with valuable insights from data analytics and predictive technology to be able to make crucial business decisions in real time.